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3CX is a business communications system that offers an encompassing solution for calls, video conferencing, live chat and messaging. Its open standard which means it can be used with any IP Phone or SIP provider. Their apps can be used on Android, iOS and the Web. Their software enables different companies to cut telecommunication costs, boost employee productivity, and enhance customer experience.
3CX phone system reviews on GetApp website
I found reviews on the GetApp website and the site had an overall star review rating of 4.5 stars out of 5 stars. There were a lot of good reviews so let’s start from there. A lot of customers are happy that the company is inexpensive, affordable and easy to set up. Some customers also spoke about their user interface being clean and straightforward. Their great software helps their customers to receive calls and allows them to manage their calls easily and maintain their calling network. There are always a lot of new features and their recorded calls are always good quality. Here’s a few of the good reviews:
•3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad itself is very user friendly and the software itself has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly – the logging system also allows me to keep track of activity within my teams.
•I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.
•Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.
Moving on to the bad reviews, some customers were not happy that 3CX offers very little customisation outside of the user interface. There were also some customers who said they had some issues with call forwarding and poor connection which affects call quality. Some customers also claimed that the system can sometimes be confusing and quite difficult to adapt to. A few customers also mentioned having some issues of delays when they ask for a function and log of incoming and outgoing calls. Apparently, some of their calls are missing and not recorded and some one also mentioned having to restart their software from time to time because it randomly stops working. Here’s some of the reviews:
•Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit its marks.
•Unfortunately, the provider does not say anywhere that the telephone system is not yet compatible with Windows 11. The TAPI driver cannot find the phone and therefore cannot be set up and configured correctly. A note on your side would be an advantage!
•I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don’t have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn’t remain in the log, I do not know why.
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3CX phone system reviews on g2 website
The g2 site also had an overall star review rating of 4.5 stars out of 5 stars. Let’s start with the good reviews, customers were happy that it was easy to set up and maintain. You can access their phone system on any device and anywhere. A lot of customers praised their receptionist feature and ring groups. Their professional grade software features and performance which are available at a good price were also mentioned. The interface is intuitive and works with most of the major brands of IP SIP phones. Here’s a some of the reviews:
•I can set up the 3CX app on my smartphone and use it if I am away from my desk phone. I like the digital receptionist feature and ring groups, I can even set up holiday greetings on the console management.
•The system was very easy to install. We are currently using almost 200 extensions and this system is a breeze to add new stations. The price was also something that was too good to be true. Don’t be fooled by the low price point. This system can hold its ground with the bigger players at less than half the price!
•Easy to manage, reliable with very low maintenance. We have been using 3CX as our phone system for many years now and the system has been very reliable. The system does not require much maintenance which can be fully automated.
Now on to the bad reviews, there were a few complaints about the cell phone app being a little buggy and the mobile app eating a lot of battery. Some customers also mentioned experiencing random dropped calls and the phone system not being user friendly. Apparently, a customer was finding it hard to delete recordings and there were also some complaints about some features not being available on the mobile app e.g ex direct call and more. Here’s a few of the bad reviews:
•The cell phone app is a little buggy. It will drop calls randomly that are passed through to it from the system. It is just a minor annoyance though and definitely not something that I would consider something that would make me rethink our purchase.
•The only downside of 3CX is that they move slow on their backend, sometimes they only approve certain carriers on updates.
Can’t modify outbound caller IDs without another trunk.
•I wish the upgrade feature was easier. When there is a major upgrade, you must backup the system, uninstall the old version, install the new version and restore the backup.
(Source)
Last Words
After reading through a number of reviews on different sites, 3CX has some improvements to make to fully satisfy their customers but they seem to be doing a decent job.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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GreatCall offers senior cell phones, medical alert systems, and mobile medical alerts to help seniors stay safe. GreatCall is also identified as Lively Mobile and has remote monitoring technology which allows Managed Care Organizations to proactively identify emerging health issues.Lively Mobile is GreatCall’s medical alert emergency pendant. Its monthly fee ranges from $19.99 to $59.99 and a $35 activation fee. GreatCall it shares Verizon’s towers rather than creating its own network.
Great call phone service reviews on Consumer Affairs website
I found a few reviews on the site and the site had an overall star review rating of 4.6 stars out of 5 stars. Most of the reviews were quite repetitive, a lot of them were about how helpful the phones are and are able to detect falls and health issues and immediately alert for help. A few people gave their testimonies. There were also customers who mentioned how great their customer service and prices are. Here’s a few of the good reviews:
•I’m 93 and seeing the commercials about life alerts made me feel as if I needed it. I’ve read things about Lively Mobile in different advertisements and I’m convinced it’s the best. I like it very much and I want it with me. I’ve kept it with me day and night. I keep it charged and put it in either my blouse or pants pocket. I used it once when I fell and I couldn’t get up, and their team responded quickly in a timely manner. I feel more secure since having the device and it’s serving a purpose of what it’s meant to be.
•I have fallen about three times and I live by myself. Last time I fell, I was on the floor for six hours. My kids insisted on me getting a medical alert device and I feel comfortable with my Lovely Mobile. The one time I needed it, it came through. I fell a year ago and the response was very quick. The young lady who answered the phone took care of exactly what she was supposed to do. Plus she stayed on the line with me the whole time until the EMS got there. Within 20 minutes, the EMS was there and they took care of me. At the time, I had injured my arm but they were just scrapes and bruises, and I didn’t have to go to the hospital. Everything went smoothly and it was very professionally done. I’m very pleased with Lively Mobile and I’ve also recommended it to a number of friends.
Now on to the bad reviews, some customers complained about frequent battery issues on the phone, issues with the phone receiving notifications. There were also some complaints about the phones not being user friendly and having major service connection issues. A customer wrote about how he cancelled his account with Great call but he still kept being charged by the company.
Some customers expressed their anger when they found out that the phones being sent by the company were defective. Some of the devices didn’t work at all and fall detection features did not work on some of them. A few customers claimed that customer service was rude and irresponsible. Here’s a few of the reviews:
•This phone was supposed to be great for seniors and vision impaired. It’s an awful phone for any of those individuals. It takes multiple clicks to get to a phone no from contacts. It is not user friendly at all. Terrible service connection as well. Customer service was great but the phone itself needs a rework.
•The initial device did not charge. Lively (then Greatcall) sent a new charger unit which resolved it. Fast forward – mom passed away and I called to close the account, which I had just paid so it had a zero balance. They charged me for another whole month of billing, even though I was only two days into the new billing cycle. I would have been fine with a prorated bill for the two days, but to charge me another whole month for a service that is not being used? Shame on them! As if the last couple weeks haven’t been difficult enough.
•I purchased a unit for my mother about 9 months ago. The first unit worked fine for a while then a problem developed. A new unit was sent out. The second unit failed again and a 3rd unit was received. That unit would only stay charged for 4-5 hours a day before the light turned red and had to go back to the charger. That’s really not a good way to monitor for falls day after day. Called customer service and a fourth unit was recently sent and again it has the same charging issues. My mother lives alone and this is not acceptable. A battery should at least last more like 16-18 hours. I will be looking for another company as soon as I can.
(Source)
Great call phone service reviews on Trustpilot website
The Trustpilot site had an overall star review rating of 2.4 stars out of five stars. There were some good reviews so let’s start there. Some customers spoke about how Great call phones saved their lives when they were at home alone and had an accident or a fall. They spoke about how quickly the team responded to the alert and were able to get there in time. Some customers praised their customer service and wrote about how polite and helpful they are to customers. The affordability of their phones was also spoken about and how easy to use the phones are. Here’s a few of the reviews:
•After losing my 3G coverage on my 8yr old flip phone, I was wanting an entry level smartphone that was going to be reliable but not cost $400-500! So far, this phone does fit the bill. I do not stream or download movies but do call, text, pictures and a little internet browsing. I have not tried the maps/gps yet. Call quality is the same as my old Verizon quality. Lively customer service has been polite and very helpful. Sometimes we have learned together!
•Excellent phone! I was pleasantly surprised with the ease of setting up (and me being a first time smartphone user). It is user friendly, has a personal assistant/concierge service that calls LYFT for you, and will even stay on the line if you need more help. It has a one touch emergency button that gets you to emergency services, and if you purchase a particular plan, this will alert your family (the ones you designate) as well. Very safe for the elderly or those who live alone. I had a good experience with customer service, unlike all the other nightmare customer services where you have to hold for half an hour or more, and then are connected overseas to reps who don’t understand, won’t help you, are rude, and hang up on you. Thank you GreatCall!
Some customers also complained about how customer service would sometimes not pick their calls and leave them on hold for hours and never solve their issues. Apparently, it’s quite difficult to cancel your account, there are always a lot of issues when you try to cancel according to one of the reviews. Here’s a some of the reviews:
•If I could give Great Call a minus 5 star rating I would. We only had the service for 48 hours. My phone would send texts and the phones were SUPER cheap. We were assured that we would not receive a bill since we had cancelled and didn’t incur any charges. 2 months later I am still fighting with them over the final bill amount. Liars, poor phones and even worse customer service.
•My mother and I have been dealing with everyone from increasing phone bills to quality of devices and very rude and inexperienced customer service. I strongly believe this company preys on the elderly and the more I read the reviews, the more sick I feel. Disgusting.
•My mom had this service and never used her phone so we finally cancelled it, but they kept billing them and then sent it to collections when we didn’t pay for it. Terrible predatory company. Also, terrible service in the first place. Avoid them.
(Source)
Last Words
After reading through all the reviews on different sites, it seems like Great call has some improvements and adjustments to make, because the complaints are repetitive.
- Don’t miss our reviews .
- Follow our news on Google News .
- Join our WhatsApp Group , to be notified of the most important articles and deals,
- Follow us on Instagram , Facebook , Twitter , and YouTube .
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
