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Assurance Wireless is known as a federal lifeline cell service provider and they offer eligible customers free data and phones. Assurance Wireless users do not receive a bill, are not required to sign a contract, and do not pay activation fees or recurring fees. Assurance Wireless is one of the largest providers of free mobile phones in the United States.
- Are Assurance Wireless phones locked or unlocked?
- Assurance Wireless phone reviews on Trustpilot website
- Assurance Wireless reviews on Sitejabber website
- Last Words
- What is the website address of Assurance Wireless?
Are Assurance Wireless phones locked or unlocked?
Assurance Wireless phone reviews on Trustpilot website
I found a lot of reviews on the Trustpilot site and almost 90% of the reviews were bad reviews. Let’s start with the good reviews, there weren’t a lot of good reviews but some customers wrote about how happy they were with the privileges and features given to customers by the company. A few customers spoke about the company’s customer service and seemed satisfied with the politeness and professionalism of customer service agents. Some customers mentioned the company’s great cell coverage service. Here’s one of the reviews:
•I am very happy with my phone and very thankful. Yeah it might not be my old S9 plus but I can call, text, watch YouTube, listen to Pandora, unlimited talk, text, data and 10gb of hot spot. Only downside is the battery doesn’t last the longest but I think I can live with that. Customer service was great with helping me get my phone up and running also. One more thing, I live in the middle of nowhere and have good service.
Now onto the bad reviews, some customers complained that their data kept disappearing and they tried to solve the issue but customer service didn’t do anything about their complaints. A lot of customers claimed the company lied about giving eligible customers fre phones. Some claimed they have been waiting for 3-6 months for said free phone but it never came even though they were assured they would receive a free phone. The customers who received the free phone complained that some of the phones were faulty. Some customers also complained that their own phones were not compatible with Assurance wireless service, you have to get a phone from the company to be able to use their services. Here’s one:
•If I could give assurance wireless negative Stars I would but unfortunately you have to give one assurance wireless is by far the worst place to get any kind of customer service . They do not care what they have to say for a good review they will lie and tell you that they are sending a phone and it will be on the way and all you have to do is leave a review and it will give you the phone quicker this has happened to me three times I have spent the last two three weeks trying to work on getting my services back after trying to stay with this company for 3 years this is how I’m repaid. Almost in tears at how frustrated I was I turned to here to write a review and to tell others what I’ve gone through that way they will not have to go threw it themselves. Unfortunately more will not be done they will continue on scamming customers who are in desperate need they should be shut down and it’s a shame that companies like this scammers like this exist. (Source)
Assurance Wireless reviews on Sitejabber website
I found some reviews on Assurance wireless phone services and on this site there were hardly any good reviews in site. The very few I found were happy with their free phones and the fast delivery of the phones. Here’s a few reviews:
•It was so fast and easy The application is so short and the staff are so very helpful Before you know it you have a phone! It was an all around pleasurable experience.
•I was very pleased with the quality of the phone brand new phone. Assurance wireless is way better then Q link wireless. I am very pleased with my phone keep up the good work assurance wireless.
Now onto the bad reviews, there were a lot of complaints about the late deliveries of phones or no delivery at all. There were also some complaints about being given misleading information and unfulfilled promises from the company and their employees. There were some mentions about the phones being faulty or not working. Some customers wrote about how some of the company’s staff don’t speak English and were not able to communicate properly and solve their issues. There also complaints about dropped calls, network issues, low quality services and the company’s phones not allowing customers to use the wifi calling feature. Here’s a few reviews:
•Just going to list the issues. 1. Takes like 5 tries before it connects to a network to use your phone. 2. Drops calls regularly. 3. incompatible with most cell phones, you have to use their crappy devices. Sends messages that crash your phone if sim is used in an unlocked cell phone that isn’t theirs. 4. Missed calls. 5. Missed text messages. 6 only gives you 350 minutes a moth that roll over and neither does your data. Just the worst lifeline company and service you can get. If I could give no stars I would.
•I have been waiting for my phone for TWO MONTHS. Their “alleged” customer service agents can’t do much other than read a script and have little problem solving authority and, of course, there never is a supervisor available. I have been given 3 or 4 promises of “expedited delivery” and have been told my problem would be “escalated”. But, of course, nobody ever calls, writes or texts AND my phone has not arrived and they can’t provide a tracking number for the shipment. TWO MONTHS, 8 calls. Useless.
(Source)
Last Words
After reading through a lot of the reviews, its obvious that Assurance Wireless has a lot of work and improvements to make because the feedback from their customers are not flattering at all.
What is the website address of Assurance Wireless?
Assurance Wireless’ official website is at assurancewireless.com .
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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Google Fi is an MVNO telecommunications service by Google that provides telephone calls, SMS, and mobile broadband using cellular networks and Wi-Fi. Google Fi uses networks operated by T-Mobile and U.S. Cellular. Google Fi services is majorly accessed by US residents but is an international functioning company. Google Fi has added support for phones, which also includes partial support for iPhones.
Google Fi phone reviews on Bestbuy website
I found a lot of good reviews on the Bestbuy website, customers seemed very happy with the fast shipping provided for them. Some wrote about how they ordered and received their package the next day. Google Fi gives out free sims to customers according to some reviews. A lot of customers were satisfied with the company’s excellent coverage, easy set up and activation of SIMs and phones.
A lot of the reviews also wrote about the good rates that the company offers for international travel stating that the costs are no different no matter where you are. I would also like to point out that 90% of the good reviews are from 2-4 years ago. Here are a few of the good reviews:
•Wow, the shipment arrived on time
I recommend it, it’s easy to activate
•Loved the ability to purchase Google Fi sim cards without having to wait for it in the mail. This also provided a $10 service credit.
No contracts – you are in full control of your bill with the Fi app which allows you to set limits on data and easily pay your bill with no surprises. You know what your bill would be at its most expensive if you go overboard. Or just pay for unlimited and don’t worry about a thing!
•I am going on an international trip and wanted to use Google Fi for my service instead of AT&T. I picked up the SIM from Best Buy since Google would reimburse me the $10 price of the SIM, which they did on my bill within 3 days. The only difference was paying the tax for the SIM, so I am out 62 cents. Well worth it to get the SIM and get up and running quickly. I had to order data-only SIMs directly from Google and those took a week to come. So we are good for data on our international trip!
Now onto the bad reviews, there were two or three complaints about Google Fi being quite costly. There were issues customers pointed out like issues with retrieving text, network issues and multiple messages. Some customers had some issues with the company’s support system and iphone users were upset that Google Fi is not really compatible with iphones. Here’s a few:
•I gave up on Google Fi because of their constant issues retrieving text and multimedia messages. Their support is useless. I switched to a different provider, more reliable.
•Worked in iPhone for 1 day, followed all the official setup steps. But after 1 days it game me a ‘no sim’ error. Chatted with Fi help and they said I needed a new SIM.
Put same sim in an Android and it worked right away… To check the iPhone, to make sure that wasn’t the issue; I put a standard TMobile and VZW sim in and they worked fine.
Would still recommend for travel international. (just use an Android phone)
Google Fi phone reviews on Trustpilot website
On the Trustpilot website, there were hardly any good reviews on the site. The site had a star review rating of 1.2 out of 5 stars. There were only 3 good reviews on the site and the first one praised the customer service agent who attended to him/her and the other two praised the company’s service and great local coverage. Here are the reviews:
•Absolutely the best phone service in every way that I have ever had, also a shout out to Karen who was a great help on the chat at their site.Thanks Google Fi, Ill be a customer for life.
•Yes!!!! I love this service for my side business.
•I love Google Fi. I signed up and have had service for about 3 years. It provides great local coverage thanks to the fact that it combines 3 service providers into one service. Plus we travel a lot and it works in a ton of countries at no extra cost. I have convinced a ton of people to switch.
Now onto the bad reviews. There were major complaints about customer service. Some customers claimed that some reps tell and promise them things that are not promoted or on the website and this leads to overbilling and a lot of other issues. Some customers also complained of slow data, spam calls and no phone connectivity. A customer lamented on how he could not use Google Fi outside of the US but Google Fi is promoted as an international functioning product. Here are a few reviews:
•I marked one because there is no lower than that.
I cancelled Google Fi on 2/19/2022 because there is no connectivity of the phone service around here( I cannot imagine any phone carrier sells the product where there is no phone connectivity in the beginning. But I have been charged for 2nd and 3rd bill after the cancellation of service. “The issue was escalated and specialist will reach you in 24 to 48 hours or will send you email”. That was what I have received for the past 2 weeks whenever I contacted Google Fi to resolve the issue. Finally I could not wait anymore. I spent 7 hours on the phone to talk with 10 representatives(total 8 representatives – Stephanie, David, Zenhis, Maria, Brian, Mark, Kennedy and Paul, Maria and Brian are connected twice) from Google Fi. The issue still has not resolved. I am waiting again for someone from Google Fi call me back in 24 hours. What a waste of time and energy….No Google Fi forever.
•My experience is very similar to the other 94% who gave GoogleFi a 1 star review. I wish I had read these reviews before leaving Verizon. Customer service reps tell you things that are NOT on their website that if you have the unlimited plan and are outside the country for more than 2 months that your”unlimited”international texting and data shut down???? I asked where does it say that on the website and then the rep back tracked and then said I should be ok for 4 months which I have my doubts having read some of these other reviews. My Pixel 5a new phone crapped out after 2 weeks the day before I was leaving the U.S. and the support “promised” me a new phone not a refurbished one given the short period that I had the new phone. Guess what they sent me a refurbished one when I contacted support and escalated it to a supervisor about what I was promised I was promised a call back by a supervisor instead I got a email saying basically touch your toes sucker your not getting a new phone. You would think because it’s Google it would be a good service??? Think again!!!!!
Last Words
After reading through a lot of reviews on different sites, I have to say that this one is a tough cookie. On one site, most of the reviews are good and on the other they are bad. Google Fi does have a long way to go from some of the feedback given by their customers.
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
