Add MobilityArena as a preferred source on Google
BT Mobile Phone Service Reviews On Reviews.io Site
The Reviews.io website was the first site I visited and the site had an overall star review rating of 1.5 stars out of 5 stars. There were a few good reviews and most of them were similar. A lot of the reviews were about the company’s customer service agents and employees who were helpful, friendly and polite. Here are a few of the good reviews:
•Always helpful.
•I spoke to a customer service member called Ben. He was new in the job but I cannot praise him highly enough for his customer service. He was warm, friendly, very patient and came over as such a nice person. It was so nice to speak to someone so pleasant and he answered my query really professionally. Well done to Ben
•My email where not working first time in along I had pleasure to talk someone call John made it so easy to get me all set up
Again, big thank you !!!
Now, on to the bad reviews, a good amount of the bad reviews spoke about poor signal strength and data coverage. There were also a few customers who wrote about how rude some customer service agents were to them and how customers spend hours on hold to speak to customer service agents. Here are some of the bad reviews:
•I have no Internet access and I simply do not know what is going on. I had a poor connection since October when I moved from EE to BT. Engineer came out and said the sockets are okay. That was that. Still had intermittent connection now I have nothing. Was given a link to a tracker to track the fault but I need Internet access to go on it. I also need an account number which I have never had nor a written contract because I was sold the broadband by EE and all I was given was a phone contract not a broadband contract. BT seems to think I have no complaints as I am not a business.
•Guys get away from BT the worst service ever left me 2 months without internet and still charged me after I told them to stop and now they don’t want to give money back, being on the phone over 2 hours and they bounce me at least 6 times. Unprofessional services don’t use this provider.
•the worst company is a kind of robbery…ı just call them to cancel my internet cuz ı will do a new company they said that’s all good after one month they sent a bill for still paying … Thats why just don’t do anything with bt awful company do vodafone do any other company dont bt.
•Shocking customer service and you will spend hours on the phone to get anything sorted
Notorious for lying to you and mis-selling deals.
(Source)
BT Mobile Phone Service Reviews On TrustPilot Site
The TrustPilot site had an overall star review rating of 1.6 stars out of 5 stars. There were very few good reviews so here are a few of the good ones I found:
•Like so many experiences with companies lately the main issue is firstly just getting through to who you need to speak with after that Herculean effort usually things go quite smoothly. This was the case with me. If you have Halo Full Fibre then when you do manage to speak with someone tell them straight away if I had known this it would have saved a-lot of explaining as soon as I mentioned that things changed and suddenly there was a 4G temporary router on its way arrived basically 24 hours later. Easy, sorted and a happy customer that felt like BT wanted to help.
•Brilliant speedy customer service by Leslie who sorted my query efficiently. I wasn’t sure if j had purchased an add on correctly and when it would start. She reassured me and also checked, without asking, the 4g where I was headed. Best customer service for a long time-well done.
•Praise where it is due to BT and the people who I have spoken to and have dealt with my late fathers passing. They were compassionate and couldn’t have been nicer, the process of changing the account to my name etc then being able to close the account couldn’t have been easier Even to send out a refund check within days of the final bill. 5⭐ customer service BT well done and thank you for making the process much easier and as stress free as possible.
There were a lot of complaints about poor phone signal and coverage. There were even more complaints about billing issues. A lot of customers complained about being overcharged by the company and the customer service being poor. A lot of customers complained about poor signal strength and internet issues. Here are some of the bad reviews:
•WARNING…….Incompetent.Terrible customer service.Even worse broadband speeds.Theyll promise you the world then deliver you less than contracted.The only time you’ll get hold of them is when they want your £££.They’re not interested in anything else….They like reporting you to credit agencies when there product doesn’t work aswel. The only thing they’re competent at tbh. Beware. Do not sign a contract with these people……WARNING.
•Absolutely awful service, when it worked fine, but when the hub stopped working—- 5 weeks still no internet even though we were promised a replacement 4 times ……. Nothing, disgraceful.
•My broadband cost virtually doubled in the last bill. When I queried that I was told that my contract had expired so the price went up. When I pointed out that the company had not complied with its legal obligation to write to tell me of contract expiry I was told I should have known and the cost increase was therefore my fault and I should not blame BT. Unbelievable arrogance. They have, of course, now lost a customer.
(Source)
BT Mobile Phone Service Reviews: Last Words
After reading through the numerous reviews, I would say I have mixed feelings about BT Mobile so I’ll leave it to you guys to decide if you want to use BT Mobile ’s services. After all, no company is perfect and it seems like BT Mobile has a lot of improvements to make.
- Don’t miss our mobile phone reviews .
- Follow our news on Google News .
- Join our WhatsApp Group , to be notified of the most important articles and deals,
- Follow us on Instagram , Facebook , Twitter , and YouTube .
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
Add MobilityArena as a preferred source on Google
ASDA Mobile is a mobile virtual network operator which uses Vodafone UK as its carrier. ASDA mobile was founded in April 2007 and is a PAY-G only provider. ASDA mobile doesn’t allow for contract or sim-only deals which means customers have to pay upfront to use its services. It is one of the cheaper providers out there. How good is ASDA Mobile ‘s phone service? Here’s our round-up of different reviews that will help you decide for yourself. Note: (Some of the reviews mention EE as ASDA’s carrier which was so until ASDA reverted back under Vodafone UK in March 2021.)
ASDA Mobile Phone Service Reviews On Trustpilot
Trustpilot was the first site I visited and the site had an overall star review rating of 3.3 stars out of 5 stars. There were a decent amount of good reviews and some customers seemed happy with the company’s services. Here are a few of the good reviews:
•Switched from O2 where price goes up each year inflation plus whatever. Started at £5 but would have been nearly £7 by the time I switched to ASDA Mobile for £5, with no increases. Far, far better value. Unlimited minutes & texts plus 3Gb of data. Kept my previous number without any hassle. Highly recommended!!
•I think ASDA Mobile is excellent value ..Easy set up ..help is really available if required .
My plan is a £5 monthly one ,,,unlimited text and calls and 4 GB of data.
This fits my requirements very well.
With a good reception nearly everywhere .
Thank you ASDA.
•I switched to ASDA Mobile about 3 months ago. There was a little hiccup at the start, but everything has thankfully been plain sailing ever since.
Now, on to the bad reviews, a good amount of the bad reviews spoke about poor signal strength and data coverage. There were also a few customers who wrote about how difficult it was to get issues solved by customer service agents. Here are some of the bad reviews:
•ASDA did not switch my number over correctly so I have 2 phone numbers attached to my sim card. I called multiple times to resolve this and they have tried to fix my issue but it has not worked. I also cannot text from my sim. I could send a text at one point, but the receiver got the message twice and it would always say that the message has not been delivered. They said they’d fix this but did not follow up and it has only gotten worse – I seem to not be able to send a text at all. I will be switching providers.
•I moved to ASDA mobile 5 months ago – it’s not been a good experience. Transferring to them was fine but the phone service is appalling. Wi-Fi calling rarely works, phone signal at home is worse than it was with BT, mobile data is very intermittent when out and about. I have updated the settings as recommended by them, but still no luck. Will be leaving them shortly.
•Awful. Customer service is non-existent and WiFi calling doesn’t work. (pixel 6a). Further to the reply below from ASDA, they have replied, but haven’t read any of the previous emails and have suggested that I do exactly what I’d told them I’d already done. The WiFi calling issue is their end, not mine. I advise anyone thinking of using ASDA WiFi calling to Google the reviews and they will see it’s an issue.
•Very difficult to set up, poor coverage in this area, and then they put the prices up by a huge amount. I’m not sure why anyone would choose this supplier over others.
(Source)
ASDA Mobile Phone Service Reviews On ReviewsCentre.com
The Reviewcentre.com site had an overall star review rating of 2.1 stars out of 5 stars. There were very few good reviews so here are a few of the good reviews I found:
•Used to buy with ASDA Mobile years ago when they used the Vodafone network, then moved to GiffGaff (O2) who I thought offered better value bundles. Latterly GiffGaff had too many service outages in the town where I work, and I had a very poor experience buying a new mobile from their parent company O2, so I decided to try ASDA Mobile (now using EE) again. I’m glad I did because although their bundles for the type of usage I require aren’t quite as good value as GiffGaff.
ASDA Mobile’s reception is better, is more reliable, and their Customer Service Team are friendly, efficient and professional… AND they’re from Yorkshire which makes them alright in my book. ASDA’s downsides are that their website and offerings are a little more ‘clunky’ and basic than other providers, but they more than make up for it in other ways. Recommended.
•I have been a Vodafone customer for 8 years and have been increasingly frustrated with their poor service. I decided to leave a £20 monthly prepay for a £10 PAYG with ASDA. I can only say that I am happy and wish I had moved sooner. I am surprised to see the number of complaints. I have better signal and less costs. What’s not to like!
•Best customer support team in the UK. I’ve been with every network. From the Ireland office, from county Cork, my dad recognised your accent as he was in the room when we were talking yesterday. I hope you guys get to see this, keep up the amazing work. Take care.
There were a lot of complaints about poor phone signal and coverage. Some customers also had internet issues which they contacted customer care to solve but it seems like the issues were not fully resolved. There were also some complaints about customer service being rude or not being able to understand and solve customer issues. Here are some of the bad reviews:
•ASDA Mobile/Vodafone cancelled my SIM card three months ago in error. They admitted their mistake and said they would send me a new SIM card and transfer my credit balance to the new number. Despite chasing them over the past two months, where on each occasion they continued to assure me (albeit reluctantly) that they would transfer the credit, they have failed to do so and are now even claiming that I cannot prove the number that I had for many years was actually mine. A year ago I would have given ASDA Mobile 5 stars as when they were partnered with EE I found their service to be excellent.
•I tried ASDA again after Sainsbury’s Mobile and then the Post Office Mobile decided to close down. I used them a few years ago and they were good then. Not today. I believe the reason is their decision to use EE. Signal strength is poor and infuriatingly so when compared to an EE sim right beside me. Their customer service people, who are very pleasant, are hampered by idiotic EE terms. I used to be with EE, having been forced there when I was with Orange, who were OK, merged with T-Mobile, who were good.
I left because of poor patronising EE customer service. Examples. Your 30 day Bundle runs out. You cannot renew until your 30 day period is up. You have a few MB left on your bundle but you cannot access the internet. They have a £7 bundle but you cannot buy a £7 voucher. My biggest gripe, however, is signal coverage and internet speed.
•I went on ASDA Mobile for a week. What terrible customer service was rude -unhelpful. The website is bad, They move on the EE network which a lot of customers are not happy with. no 4G Stay away this network giffgaff is much better.
(Source)
ASDA Mobile Phone Service Reviews: Last Words
After reading through the numerous reviews, I would say I have mixed feelings about ASDA Mobile so I’ll leave it to you guys to decide. After all, no company is perfect and it seems like ASDA Mobile has a lot of improvements to make.
- Don’t miss our mobile phone reviews .
- Follow our news on Google News .
- Join our WhatsApp Group , to be notified of the most important articles and deals,
- Follow us on Instagram , Facebook , Twitter , and YouTube .
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
