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EE is one of the largest mobile network operator in the United Kingdom and a part of BT group. EE was founded on the 1st of April 2010 in London, United Kingdom. the network operator offers 3G, 4G, and 5G coverage. How good is the EE phone service? Here’s our round-up of different reviews that will help you decide for yourself.
EE Phone Service Reviews On Trustpilot
Trustpilot was the first site I visited and the site had an overall star review rating of 2.3 stars out of 5 stars. There were a lot of good reviews on the site so let’s start from there. Most of the good reviews on this site were about customer support, especially the company’s Twitter support team. The company’s employees were also praised for being patient, polite and helpful. Some customers gave shout-outs to the employees that helped them. Reproduced below are a few of the good reviews:
•If I ever call EE they are always on the ball. The service is second to none. Their UK based call centre staff know their job inside out. Today I had to call them for an upgrade and without any fuss it was done in minutes. It’s just a shame a lot more companies can’t be this good. Highly recommended as a mobile phone provider. I have been with them well over 10 years.
•I took out a phone contract for £32 a month last month. I was told that I have to pay £36 despite having proof that I agreed to pay £32 a month. I was able to talk to a super helpful lady called Tracey who was very understanding and spoke to me like a human.
•Twitter support went above and beyond and prepared things for my holiday that I didn’t even know I needed preparing 🙂 they also gave me a very detailed report on why i thought i was experiencing issues and didn’t treat me like i was dumb. great guys!
Now, on to the bad reviews. A lot of the reviews were about EE not keeping their contract promises and giving false promotion to their customers, which is quite alarming. Customers mentioned they would be promised deals from the customer service agents/agents if they upgrade to a new plan but when they did, the employees gave excuses.
There were a good number of user reviews complaining about being overcharged on the EE phone service. Another major complaint was network issues. Some customers mentioned that their network is always going down in some areas for more than 7 hours and they complained but it still keeps happening. Here are some of the bad reviews:
•Last year I was lied to just for a sale in store! Told I couldn’t cancel. Now its happened online. Promised £8 sim only but being charged £20! The salesman promised me there wasn’t a yearly price hike…told him there was and when he read the terms and conditions he backtracked! Also promised £20 discount on first bill, that didn’t happen either! Awaiting a response.
•worst company ever – customer service absolutely appalling. Took 4 phones abroad and despite ringing and setting up roaming, none worked. Son just gone abroad again, phoned them told them of the last issue, said it would work and guess what it does NOT! all they keep suggesting is texting roaming to 150 – he has done this at least 10 times!! why can they not get this right?? thinking of moving all family from ee because they cannot seem to get the roaming abroad sorted!!!
•I put in a pre order for the new iphone where a specific colour and size was available according to their website for delivery on day of release. 2 weeks have past the deadline. Constantly chasing for an update. Waiting half hour to an hout to speak to a customer service rep. All tell you different things including lies as the information contradicts what you read on the ee community forum. Eventually gave up and I thought i would cancel my order. Waited half hour on the phone. Eventually got through. Customer service put me on hold to check on my order and waited for a further 20 mins before being cut off. Absolutely awful service.
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EE Phone Service Reviews On Reviews.io Site
The Review.io site had an overall star review rating of 1.7 stars out of 5 stars for EE phone service. There were a lot of bad reviews but let’s begin with the good reviews. Most of the good reviews were about customer service agents who were friendly and polite and some reviews even went as far as mentioning the agent’s name in their reviews. Here are a few of the good reviews:
•Darren at fox valley sheffield store. I visited Darren in the sheffield (fox valley) store today and had such a lovely welcome and service from him! Although he couldn’t help with my problem it was more interal i would 100% go back and deal with him again if i needed too or anyone in that store! Thanks so much for the lovely customer service guys, even in this very hot weather!
•I had reason to speak to the EE call centre recently and Ffion went above and beyond to help with my phone issues .. even arranged a call back a couple of days later as a follow up. EXCELLENT
•I have had a problem with my internet and a fixed IP address, the phone call to EE was painless, didn’t take hours to answer, Phoebe was extremely helpful and knowledgeable but unable to help so sorted out and engineer to visit. Darren arrived and problem solved, it makes such a refreshing change to get excellent customer service these days, but really can’t fault at all.
There were a good amount of complaints and some of them were about EE increasing their bills and overcharging. Customers were not also happy with the fact that they have to pay around £100 to cancel their contract before it ends. EE seems to have some netorka issues according to some customers. Here are some of the bad reviews:
•Honestly regret ever joining EE. My bill has gone up 30 quid even with limits and they can’t explain it after waiting nearly an hour on the phone to spend another hour being told they need to talk to other ee workers to find out only to be told it’ll be sorted in the hour and now 6 hours on it is still there. Don’t bother with them, Three mobile is taking over as number 1 soon anyway. EE, thank you for absolutely pitiful service and probably the most frustrating interactions of my life.
•Changed to this company was with BT they have no customer service or a very poor one,waiting times for an advisor is absolutely ridiculous awful wished I’d never went with them.
•Absolutely appalling connection. I wouldn’t bother unless you want to spend every few days pulling your hair out because your wireless connection isn’t working again. Total waste of time and money.
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EE phone service: Last Words
After reading through the numerous reviews, I would say I have mixed feelings about EE. The mention of false promotions and the billing issues were recurring statements in all the sites I visited and I personally don’t think it’s worth finding out. If you still want to use EE’s phone service after reading this article, please do. After all, no company is perfect and it seems like EE has a lot of improvements to make.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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THREE UK is a British telecommunications and internet service provider that was launched on the 3rd of March 2003. THREE UK is one of the big four mobile network operators in the United Kingdom. It offers 3G, 4G and 5G coverage to certain areas. How good is THREE UK’s phone service? Here’s our round-up of different reviews that will help you decide for yourself.
THREE UK Phone Service Reviews On Trustpilot
Trustpilot was the first site I visited and the site had an overall star review rating of 1.4 stars out of 5 stars. There were a good amount of good reviews on the site so let’s start from there. Some of the good reviews were about the company’s services being affordable. Customer service agents were also praised by some customers for being friendly and helpful and some shout outs were given. A customer wrote about how understanding and kind THERE UK is when he has financial issues which prevents his services from being suspended.Here are a few of the good reviews:
• I took my elderly father to a 3 store in Harlow recently. We were greeted by a man called Keiron. He could not have been more helpful, patient and kind when speaking to my Dad, and knowledgeable about the products. One of the best customer experiences I’ve had in a long time. Keiron is a credit to the Company.
•I know their internet service is not up to standard but from my experience being with 3 it has been absolutely brilliant up until now.I will have financial issues they understand and will never let me down until they resolve the problem not suspending my services and even they’ve suspended my services and I had an arrangement with them but still didn’t pay they will help me and switch it back on.
My experience with 3 is WONDERFUL.I am being treated like family unlike EE shoved me off like I was a nobody. Didn’t give me a chance even though I explained my situations. Love 3 will remain with 3 and will definitely switch from EE to 3. BEST NETWORK EVER. Thank you to all the staff that makes my life easier. Blessings to all of you.continue your GREAT WORK.🙏🌹❤⭐👍👌
•Having just purchased a data only router and sim card to use at my static caravan in North Lincolnshire. I am pleased with the service and signal strength I am receiving and thanks to the Wakefield branch for their help John fountain.
Now, on to the bad reviews, there were a lot of complaints about weak signal and poor coverage. It was also mentioned in some reviews that THREE UK wasn’t giving customers the service they had paid for and the customer service agents were quite clueless when some of these complaints were made. According to a few reviews, their apps were difficult to navigate through and it was even harder trying to cancel an account. There were also very few complaints about poor reception and not being able to receive calls. Here are some of the bad reviews:
•Absolutely appalling. The customer service phone line the guys are in India but I will give them their credit they are very friendly and very helpful. But the network coverage of three is absolutely disgusting. They do have cheap packages but there is no point in taking on a cheap package if the connectivity is disgusting. As they say you get what you pay for.
• I’ve had a terrible time trying to cancel my account with 3i being online for over 2 hours and the person on the other end would not cancel it. So I went to complain and they apologised and said it would be null and they would charge me 15 pounds as the final fee. Well they have continued to take out 2 months fees as if I’m still with them I’m with another provider now I am disgusted with this company and advise strongly don’t go to 3 for your mobile network
•The worst mobile company from UK. I’ve joined 3 at the beginning of this year. Very bad choice. The wick signal ,every time I’m in a conversation with someone. And about the Internet I’ve no words. 5G my ass. Not even 4G. And now I’m tied up with them for 2years.
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THREE UK Phone Service Reviews On Reviewcentre.com Site
The Reviewcentre.com site had an overall star review rating of 1.4 stars out of 5 stars and honestly, I couldn’t find any good reviews on this site. There were a lot of 1 star reviews on the site and most of their customers seem to have the same complaints. 80% of the bad reviews on this site were about poor signal, bad coverage and price increase.
A lot of customers complained that their internet and calls kept going off. These complaints were a recurring thing in almost all the reviews. There were more complaints about customer service agents who were clueless and couldn’t solve customer’s issues. Here are some of the bad reviews:
•I’ve been with Three for well over 15 years, (with a 18 month gap with Vodafone. Signal has been pretty rubbish since November last year. The last two weeks, I’ve not even been able to receive calls or access apps without being connected to wifi. It got that bad, I had to leave a full trolley of shopping behind at Aldi, because I had “No connection” and was therefore unable to log into my banking app and transfer money onto my card.
Despite spending 45 minutes on the phone to Three, my signal has not gotten better. After requesting to cancel today, they want £158.00 – How is that fair when THREE are not keeping up with their side of the contract. I’m paying £37.00 a month for a contract that does not work. The earliest I can leave without in-curing costs is 18/09/22. AVOID AT ALL COSTS! There’s a reason why they are cheaper than the other major networks.
•AVOID THIS SHAMEFUL COMPANY, DO NOT WASTE YOUR MONEY WITH THEM!!! Absolutely a sham of a company provides poor signal. Advise me to move to another company as they cannot provide the service I require after only being with them for 6 weeks and always had an issue from day one. Now I have a debt collection agent sending me a letter trying to recover nearly £800. three customer service always end up in an Indian help line and always told they cannot access my details. Call back with correct details. I suggest three call me asap before I write a complaint to trading standards about this.
•Over the past 12 months the signal coverage had gotten worse and worse. My signal drops all over and cuts off calls, I have zero coverage in places all throughout where I live. I received over a dozen text messages telling me they are doing work to improve services in my area and it hasn’t improved once, it’s become worse! Cannot wait for my contract to end because I will be finding an alternative provider.
•I would give minus 5 stars if I could. Continuously Internet drops, I am located in Kensington Central London, their network coverage checker says full 4G coverage but that’s not true. Since I have a contract with Three I am facing continuous Internet drops, I just gave up on calling and calling their customer service, too much waste of time on the phone. They just cannot provide what they offer. Unfortunately I am trapped in a 24 months contract for awful service. Avoid this company, it is a trap!
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THREE UK phone service: Last Words
After reading through the numerous reviews, I would say I have mixed feelings about THREE UK especially about the signal complaints so I’ll leave it to you guys to decide if you want to use THREE UK’s services. After all, no company is perfect and it seems like THREE UK have a lot of improvements to make.
- Don’t miss our mobile phone reviews .
- Follow our news on Google News .
- Join our WhatsApp Group , to be notified of the most important articles and deals,
- Follow us on Instagram , Facebook , Twitter , and YouTube .
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
