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Frontier Communications Corporation, formerly known as Citizens Utilities Company, is an American telecommunications company. Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 29 states in the United States.
Frontier phone service reviews on ConsumerAffairs Website
The first site I visited was ConsumerAffairs and there was an overall star review rating of 3.9 out of 5 stars. I didn’t find any good reviews of Frontier phone service on the first page so we will start with the bad reviews. A lot of customers were not happy with the internet service, customer service and cancellation issues.
Quite a number of them complained about Company’s tech support, claiming most of the time no technician was sent out to fix or attend to any issues. Some customers also complained about the lack of service of the company. Here’s one of the reviews:
•Avoid using Frontier Communications for your Internet, TV, and phone service– you will sleep better at night and avoid lots of frustration and anxiety. Cheap is no consolation when you cannot communicate. Frontier is by far the worst Internet provider, and their service is deplorable. I own three properties with services provided by AT&T; Flow in Jamaica, and Comcast. The equipment is so far behind these other companies that it is laughable. Most annoying–there is no voice feature on the remote to verbally ask for shows or channels, etc. The most egregious part of the company is their “no service.” I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable!
Now, on to the good reviews, some customers were satisfied with the Company’s tech support, customer service and internet service. Here’s one:
I had my Internet upgraded to fiber optics August 21,2021. The customer service department was cordial and patient with my questions. Options were explained and appointments made. As promised a phone call was made prior to arrival at my home. The service technician was polite, thorough and completed the work within the time limit he indicated it would take. Explained thoroughly upon completion. I could not be happier. The Internet is fast…. And streaming movies are outstanding. Thanks Frontiers for living up to your commitment at my Home.
(Source)
Frontier phone service reviews on Trustpilot website
The other site I visited was Trustpilot and 94% of the reviews on the site were bad. There were very few good reviews on the site and the good reviews I found were happy with Frontier’s tech support, customer service and internet service. Here’s one of the reviews:
•Unlike the majority of reviews, my experience with FRontier has been really positive, Ordered the high speed 500 Mbps both upload and download (which is really great) through the phone they showed up the next day and installed it in a matter of 20 minutes. technicians were professional and answered all our questions. so far the service is great, the internet speed and quality is consistent.
For the bad reviews, a lot of customers still complained about the company’s tech support. A lot of reviews were about promising to send a technician but the technicians never came even after weeks. Customers were also unhappy with the slow internet service and outages and ( according to the reviews) not so friendly tech and customer service. Here’s one of the reviews:
•Signed up for the fiber 500 service via their local sales people. They set up an appointment and waited till that day. On the day of the appointment, they texted several times telling me to confirm the appointment. They also mentioned that if no adult was present at the time of appointment, there would be additional charges applied. An hour before the final hour from which they stated their installation tech would come out, they send an unexpected text message stating that they cant come out and that the appointment was pushed back 2 weeks later. Called to see what was going on; took forever to get someone on the line just to hear “oh well… what could we do?”… ended up canceling and was told to get an email cancellation confirmation… its been over 4 hours without an email… chirp chirp’ worst, non professional mickey mouse company…
(Source)
Last Words
After going through different sites and reading a lot of reviews, it seems like Frontier has a lot of areas to improve on. The feedback from customers are not quite encouraging.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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Why do I think you would like to buy a Samsung foldable device? That’s easy. Forget about regular smartphones or tablets, even if they are premium flagships; foldable phones are today’s cutting edge devices. They are the coolest types of mobile devices you can carry around today, and it wouldn’t be a surprise to know that, like me, you find yourself drawn to them.
A compact phone that opens up into a larger device for reading or video consumption or work. There isn’t anything cooler on the planet right now. Yesterday, my buddy, Dayo, and I were discussing the latest gadgets to buy. We talked about how fantastic the iPhone 13 Pro Max is. As far as we can tell, it is the hottest smartphone to buy right now. It leaves everything else in the dust.
Well, except that it isn’t as cutting edge and as cool as a Samsung Galaxy Z Fold3 or OPPO Find N or Huawei Mate X. Is there really anyone out there who will argue that you can’t do more, and more efficiently on these foldable devices? I don’t think so. They are the best things since the Nokia Communicators of old.
Foldable phones and Nokia Communicators both fold; right?
Dayo and I come from that generation. I owned three Communicators back in the early 2000s: the Nokia 9210, 9500, and E90. They were the most advanced mobile phones you could buy. They were also great work tools. As such, seeing as today’s foldable devices appear to be spiritual descendants of those dinosaurs, Dayo and I drooled over them. Actually, we fawned over the Galaxy Z Fold3 the most. Why?
It is the most available and easy to buy foldable device in almost all markets worldwide. You’d have to get on a plane to China to buy the OPPO Find N. Yes; I exaggerate, but you get the message. And with Huawei’s recent ordeals, how many people want the Mate X2? They are all fantastic devices with premium flagship specs and a cutting edge form factor. They are just not easy to buy.
But let’s get to a question you are probably already asking: if I am so enamoured by this genre of mobile devices, why then is this article about why not to buy a Samsung foldable phone? The answer to that is that the Galaxy Z Fold3 is plagued by a weakness that is a deal breaker for me. Poor battery life.
I cannot deal with a mobile phone with poor battery life. And trust me, I have tried. I end up almost tearing out my hair every time. It just does not matter how fantastic the device is in other ways, poor battery life always messes it up. Which busy, productive person wants to carry a power bank around or spend their day looking for the next spot to charge their device? I know that many iPhone lovers, for example, have become used to this bad thing, but it couldn’t be me. Thankfully, iPhone 13 Pro Max is a different beast .
Samsung Galaxy Z Fold3
If you are anything like me and cannot stand poor battery life, do not buy a Samsung foldable phone yet. They aren’t ready for you. Perhaps the Fold4 will get it right. We shall have to wait and see. But the Galaxy Z Fold3 has piss-poor battery life; iPhone-like battery life, to be honest. You will go about your day and be needing to top it up every few hours.
And this is not a drag on Samsung. Foldable phones from other brands like OPPO and Huawei are just as guilty. The battery life of Huawei Mate X is just as bad as that of the Fold3. OPPO Find N does a better job of holding on to a full charge, but it isn’t exemplary; just fair. Perhaps I could live with it. Just perhaps. But it would be a compromise on my part.
The thing is, foldable screens are new technology, and manufacturers are constantly refining new technology for optimal performance. We already know that displays are the top battery drainers in mobile phones. Is it any surprise that foldable phones are experiencing greater battery drain than regular phones? It should not be. It comes with the terrain. Those massive screens come at a cost – battery life.
Samsung Galaxy Z Flip3 is one foldable phone with a moderate screen size and it would have been the exception to this scenario of poor battery life, but guess what Samsung did – they put in a smallish 3300mAh battery. The result? Poor battery life again – poorer than the Fold3’s. Aargh!
But it is all good. I am pretty sure that by the time foldable display technology is mainstream, all the refinements and optimisations will have been done, and someone like me won’t have to agonise about the battery life.
If battery life is not a top criteria for you, go buy a Samsung foldable phone. If you ask me, the Galaxy Z Fold3 is the big, bad boy to splurge on. It is certainly the more imposing and more impressive of the two latest models. However, if you prefer something compact and chic, the Galaxy Z Flip3 beckons to you. As for foldable phones from other brands, if you can find them to buy, take a look, especially at OPPO Find N . That is a pure work of craftsmanship, and it has the best battery life of the foldable lot.
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Author:Mister Mobility
Digital Skills and Communication Coach | Mobile Phone Connoisseur since 2001 | Tech Blogging since 2004
