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Grasshopper Business Phone is a virtual phone system designed for small businesses and entrepreneurs. It requires no hardware and their app allows customers to communicate on your cell phone, whether in the office, at home, or wherever else.
Grasshopper business reviews on g2.com
On the g2 site, I found some reviews on Grasshopper’s business phone and the majority of reviews on the site were good. Although, every review had a pros and cons part so there may not be many bad reviews but there will be complaints even from good reviewers. Some customers wrote about their happiness with some of the feature on the company’s business phone. Some customers also praised the company’s app, both mobile and desktop apps. Here are some pros:
•Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed.
•Grasshopper is a neat plug-in for Rhinoceros that allows for some smart, complicated math to create experimental design. It requires some almost “coding” but for those with a puzzle-minded brain, it’s enjoyable to work with and try different options.
•The user interface is easy to navigate, listen to messages.
Now onto some cons, some customers were not happy with the cal quality and the complexity of some features. There were some complaints about tech support and slow desktop interface. Here are some cons:
•The desktop interface is visually unappealing and it’s not easy to notice when you are getting a call from your desktop.
•Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service.
•It can be a little complicated at times to understand how to use and put the various bits of code together. It could be easier to use if there were more helpful hints about how to create the flow of your program, or to see things change live as you manipulate.
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Grasshopper business phone reviews on the GetApp website
On the GetApp site, 88% of the reviews were positive. On this site, there are also pros and cons for every review on the site. Let’s start with the good reviews, some customers were happy with the business telephone features on the apps and how easy it was to set up.
•Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls.
•Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
•As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome.
Now onto the cons, there were some complaints about the call quality and Wi-fi calling. There were also a few complaints about customer service and the android app having some issues.
•A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.
•There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.
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Last Words
After reading through a lot of reviews on different sites, Grasshopper Business Phone has some things to improve on but it seems like the company has a lot of potential.
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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Visible is an American all-digital wireless carrier that competes against T-Mobile’s Metro by T-Mobile, AT&T’s Cricket Wireless and Dish’s Boost Mobile as part of the prepaid wireless service provider brands. You can get unlimited data, talk, text and hotspot for as low as $25/ month on their Verizon-powered network.
Visible phone service reviews on the Trustpilot website
On the Trustpilot site, there were less than 20 good reviews out of the 409 on the site. The site had an overall star review rating of 1.5 stars out of 5. Let’s start with the good reviews, some were happy with how affordable they were in comparison to some other phone services and their internet service. A lot of customers also wrote on the company’s unlimited plans and they seemed very happy and had few complaints. Here’s a review:
•Switched from Verizon to Visible and I didn’t notice any difference in the service, besides now paying $25 a month with unlimited data, voice, text and hotspot. Granted Visible is not for everybody, those that need to contact customer service all the time or access to a store will not be happy with them. Also if you don’t have great Verizon service in your area don’t expect a better service with Visible. I would suggest giving them a try and see how it goes, for $25 is not a huge investment if it doesn’t work for you.
Now onto the bad reviews, there were major complaints on the company’s service. There were also some complaints about their daily chats and customer service not responding or solving their problems. There were also some issues regarding sim cards and cell service. Some reviews also mentioned that the company did not fufill their promotions. Here’s one of the reviews:
•VISIBLE is the worst cell service… with them for 2 years, NEVER MORE THAN 1-2 Bars in Los Angeles.
This has been the worst cell service experience of my life. Sim card failed, CS Rep said 3 different days one was on the way! Never showed, so finally got sick of the runaround, called CS to cancel the account, was told OK, account cancelled. Next day was charged again!!
After 10 days currently of no phone, no phone number, no fix, and ZERO help from “support”. DO NOT go to Visible. It is a horrific company that will take your money while not providing any actual service. It’s cheap because it doesn’t work.
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Visible phone service reviews on Product Hunt website
I came across reviews on Visible’s phone service on the Product Hunt website and the star rating was almost the same as Truspilot’s. It had a star review rating of 1.3 out of 5 stars. Let’s start with the bad reviews, there were complaints about the company’s data speed, service and dropped calls. Some customers were not happy with the company’s tech support and employees. They mentioned how some of the employees make false promises to customers and how tech support doesn’t fix their issues. Here’s a review:
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Here is another one:
Honestly, there were no good reviews on the Product Hunt website and I searched but did not really find any other site with reviews, so that’s all.
Last Words
After reading through a lot of reviews, I would say it looks like Visible has a huge amount of work to do in improving their phone services and satisfying their customers.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
