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Mitel phone system provides on site and cloud-based public branch exchange (PBX) systems. It offers several business communication products, including MiCloud Flex, MiVoice Business, and MiCloud Connect. Mitel has three plans which are Essentials, Premier, and Elite. Let’s go through a few reviews on some sites to see what Mitel’s phone service is all about.
Mitel phone system reviews on Best company
I came across a few reviews on the Best company site and the site had a low rating of 2.2 out of 5 stars. None of the reviews on this site were above 2 stars so that is basically all bad reviews. A lot of customers complained about the frequent outages they experienced while using this service. There were also major complaints about dropped calls, audio delay, not receiving emails and much more. There was also a complaint about their conference call system, their conference called system was referred to as ‘unreliable’. There were also some complaints about their customer support and how the reps give excuses for issues instead of solving the customer’s problem. Just a side note, a majority of the reviews are from a year or two ago. Here’s a review:
•Absolute worst phone company to do service with. We started out a contract in June of 2019 & at first everything was good. Setting up we had an assigned rep who we could contact with questions. Once the phone system was up & running, that rep disappeared & any questions had to go through support. The education that they give you so that you can manage the phone system is lackluster. Mitels support team fails to listen to issues and instead will either tell you that its a “global issue” or that they have no problems on their side of things. Cases are never resolved in a timely manner & I currently have 3 cases that have been open and unresolved for more than a month.
(source)
Mitel phone system reviews on Getvoip website
The Getviop website had an overall review rating of 3.3 out of 5 stars. There were very few good reviews on the site and most of them are from 2020. Let’s start with the good reviews, a customer wrote about their satisfaction with the company’s design and implementation. The company’s team was described as understanding and professional. Here’s one of the good reviews.
•I’m extremely please with our Mitel system, as are our end-users! From design, to implementation to day-to-day management, it’s been seamless. The Mitel team has been professional, understanding and accommodating, always willing to listen to our suggestions or concerns and adjust accordingly. I’ve worked with many phones systems over the years, Mitel hands down has been the best!
Now on to the bad reviews. There were a lot of bad reviews, so lets start with a few. A lot of customers were not happy with the frequent dropping of calls and bad connection. There were also some complaints about the company’s customer service and tech support. Some customers claimed customer support was rude to them and would shout and hang up on them instead of listening and trying to solve their issues. Some of them also said the same about tech support. Some reviews mentioned that the company’s plans are overpriced and still don’t work properly. Here’s a review:
•Their customer support is horrible. Sadly, it’s very difficult to understand what they are saying. The local supervisor was completely disgusting and rude, She was raising her voice and when called out on it she decided to hang up. Harish Prajapati the tech support was also extremely rude and played coy, when called on it he hung up, refused to pick up my call, and returned my emails.
I had originally signed up with 2 phone lines and 2 voice mail services, as I looked into my account on why I was charged for 18 lines. All I wanted was for them to admit they screwed up and just fix it, but instead, they were rude and now have lost a 5year relationship. The services weren’t great but were able to get by for 5 years till I voiced I was unhappy with their service and billing. Wish I had read all the reviews, instead being in a bad relationship with them for 5 years.
(source)
Last Words
After reading through a lot of reviews on different sites, it seems like Mitel has a huge amount of work to do to satisfy their customers because a lot of the reviews were not flattering.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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The smartphone operating system race has been fought and won, and sad as it is for me, there are only two dominant platforms left standing: Android OS and iOS. And so it is that no matter how much we have talked about it in the past, we cannot get away from making more Android vs iPhone comparisons from time to time.
If you are new to mobile operating systems, here is a brief explainer. Android OS is the mobile operating system developed by Google and used in smartphones made by Samsung, Xiaomi, OnePlus, Nokia, OPPO, TECNO, Infinix, itel, Huawei, Sony, Alcatel, BLU, TCL, Vivo, Nothing, and Google. iOS is the mobile operating system developed by Apple and used in iPhones, iPods, and iPads.
In this article, we look at which platform is dominant in each of the six inhabited continents of the world – Europe, North America, South America, Asia, Africa, and Oceania.
Android vs iPhone in Europe
On the old continent, Android OS has a market share of 70%, while 30% of all the smartphones on sale are powered by iOS. Europeans love their Android smartphones.
Android vs iPhone in North America
iOS has a slight lead on the North American continent, where it has 55% of the market, while Android has 45%. The United States and Canada are two markets that are very different from most smartphone markets around the world.
Android vs iPhone in South America
Take a flight down to South America and the picture changes drastically and is a huge contrast to what obtains in the north of the continent. Holding only 10% of the market, iOS is grossly outgunned. Android rules there, with a 90% market share.
Android vs iPhone in Asia
In Asia, Android OS also rules, with 82% of the market. iOS clocks in at 18% of the market.
Android vs iPhone in Africa
On the continent of Africa, Android rules, with 84% of the market, leaving iOS with 16%.
Android vs iPhone in Oceania
The continent of Oceania includes Australia, New Zealand, and about 12 other countries in the Pacific Ocean. Here, iO S is in a good position with 55% marketshare, while Android has 45%.
In Summary
Africa, South America, and Asia are alike, as far as smartphone platform market share is concerned. Android rules supremely in those regions and iOS is a marginal platform. Europe is Android territory as well, just not as invested as the earlier three continents.
It is in North America and Oceania that have a strong iOS foothold – strong enough to have a little over 50% of the market share in those regions. While iOS wins in those regions, it isn’t by any large margins – barely a 10% lead in each.
Personally, I am sad that competing platforms like Windows Phone/Mobile and BlackBerry OS had to die and become history. Both were quite good alternatives to this two-horse race that we have today. I also used Ubuntu Mobile and PalmOS, and wish both had taken off and ramped up users. Alas, it wasn’t meant to be so. KaiOS is a mobile operating platform with promise, but it powers smart feature phones , not smartphones. And so it is that the only options we have for smartphones today are iOS and Android OS.
On the whole, Android is the dominant mobile operating system on the planet. And that is understandable, considering that every other smartphone maker apart from Apple makes Android phones. As a matter of fact, that Apple’s iOS even holds its own as much as it does is the stuff of legends.
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Author:Mister Mobility
Digital Skills and Communication Coach | Mobile Phone Connoisseur since 2001 | Tech Blogging since 2004
