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WideOpenWest, also known as WOW, is the sixth-largest cable operator in the United States of America. WOW’s network has over 3,200,000 homes and businesses in the US. The company offers landline telephone, cable television, and broadband Internet services. We hunted around for reviews of WOW phone service to see what users of the service are saying about it.
WOW phone service review on ConsumerAffairs website
The first site I found reviews on WOW phone service was ConsumerAffiars. The site was filled with a lot of 1 star reviews, I had to switch pages before I found very few good reviews. A lot of the complaints were about unreliable customer service, false information, raising of prices, hidden fees and so much more. Here’s one of the reviews:
DO NOT USE WOW. Save your money and your time. Customer service is a joke. They billed me when I no longer have an existing account. They encourage you to use online chat, and the agents will tell you one thing, and then they will send you a bill for another, when you try to confront them about it? “Oh sorry, nothing we can do about the charges, we will let that guy know he did a bad job, so that fixes your issue right?” I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don’t waste your time or money with them. (Source)
After scrolling and switching pages, like I said earlier, I found a few reviews praising WOW’s affordable plans and friendly customer service and good internet services. Here’s one:
I’ve been with WOW cable, phone, and internet for over 15 years. Although the customer service has been outsourced to the Philippines, so far I have continued great customer service support. The product and price is great so far. They have kept my bill affordable. Also, a new modem with higher internet speed is in the mail at no charge without my request. That is great service. (Source)
WOW phone service review on Trustpilot website
The next site I visited was Trustpilot, which had an overall review star rating of 2.1 stars out of 5 stars for WOW. The customers with good reviews were happy with WOW’s affordable prices and decent, stable internet connection. Here’s a customer’s review:
I have been with Wow! For a year now and I love it. I have great internet and their large cable package, and I could not be happier with them. My bill is also affordable. I’m so glad I found wow!. My only complaint is they can have long hold times.
And on to the bad reviews, a lot of customers were not very happy with their customer service, slow internet and lag. Here’s one:
Never ending nightmares. Their cable speed is always slow and nowhere near the speed I pay for. Recently they shut down to do a 4-hour maintenance the other night. Next day. Cable down. My router would not work at all. Customer service gave me a song and dance while I was unable to work remotely because of this. Called Netgear. Took 8 hours! (Yes, true because I need to work $$$). Once connection was established, the top speed was now 5M! I was getting 250M (I pay for 500 m). Called WOW again. Customer service kept putting me on hold. After 20 mins. They said they were still working on it and if we lose the phone call they will call me back was sceptical). Going on 2 hours. Nothing so far. Anyway. This is one story of many. They are the only game in town and now probably the reason I am going to move. Anyone giving them more than 3 stars works for WOW. (source)
WOW phone service review on BroadbandNow website
Next, I visited BroadbandNow and there were a lot of good reviews on this site. Most of the good reviews wrote about their great and affordable prices, fast internet, good service tech and customer service.
WOW is amazing. An honest company that does business right!! From the service tech to the customer service, we’ve never had a problem. They worked with us to find a plan that we can afford. They have always gone above and beyond in every situation for years. Thank you WOW.
Of course, there were some bad reviews, but they were not as much as the good ones. The bad reviews majorly complained about slow and unreliable internet connections and frequent increase in price. Here’s an example:
Changed companies from WOW due to ridiculous price increase partway through contract, and gladly paid the cancellation fee. Bills keep coming, even after being told you’re paid up. All offices are closed, and no place to return equipment or make payment and get a receipt, so you are at their mercy as far as getting charged. Even taking into account virus issues, the inability of anyone to get you a final receipt when you return equipment or make payment, or put anything in writing via email is disturbing to say the least. ( source)
Last Words
After going through a lot of reviews on different sites, the results are a mixed bag. It is clear that WOW has a lot of work to do. The customer experience on WOW is so diverse that it is difficult to give it a thumbs up or a thumbs down.
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Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
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T-Mobile was founded in December 1999 and is located in Bellevue, Washington, in the United States of America. The cellular mobile carrier operates some of the largest wireless networks in the U.S., reaching 99 percent of Americans, according to the company. It has a market of over 45 million customers and over $20 billion in revenue every year. T-Mobile US provides wireless voice and data services in the United States under the T-Mobile and Metro by T-Mobile brand, and also serves as the host network for many mobile virtual network operators. Are you thinking of using
The question is, How good is T-Mobile Cell phone service? Here’s our round-up of different reviews that will help you decide for yourself.
T-Mobile Cell Phone Service reviews on Best Company
Best Company was the first site that I visited. After scrolling through the site, I finally found reviews on T-Mobile’s cell phone service. The site had a 3.4 overall star rating on all the reviews, which is not bad. There were a lot of good reviews on this site. A lot of the praises were directed to their customer service and their phone plans. Here’s what a customer had to say about T-Mobile:
We’ve had T-Mobile for about 20 years. Their coverage has improved sooooo much since we started. We have a great “senior” 2-line plan that is hard to beat cost-wise. Every time I have called, I’ve been pleasantly surprised by the caring and professionalism of the service rep. I highly recommend them.
They billed and charged me twice with two different amounts for final bill and would not correct it. in-addition, the advertisement about the 5G Wireless internet is a hype, it didn’t work as expected, and they sold me a booster they don’t have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years, and yet they would not refund any amount or be willing to solve the issue. (source)
T-Mobile Cell Phone Service reviews on Trustpilot
The next site I visited was Trustpilot and let me just say this, 84% of the reviews were bad reviews. I had to scroll for a while before I found a good review. The few good reviews i came across wrote about their good in-store customer service. Here’s one:
I purchased a new Cat 22 flip phone a few days ago. I had an issue with the talk to type feature, and the screen would not switch between portrait and landscape. My large hands and the small screen made texting impossible without these features. Colby , one of the reps at the T Mobile store on Maugens Ave. in Hagerstown fixed both issues in minutes after the rep in Waynesboro, Pa. T Mobile and the online chat people for T mobile didn’t have a clue what to do. The young man deserves a raise in pay.
The worst 1 bar service and rudest service manager imaginable. They make you a 1/2 price offer on a new phone, (big mistake) and then charge you over full price. They change the “good” deal and you don’t have anyway to prove the deal you had accepted! (Source)
T-Mobile Cell Phone Service reviews on Consumer Affairs
The site Consume Affairs had an overall review star rating of 3 out of 5 stars. A lot of customers seemed to love their customer service and phone plans. A lot of them also stated that they had given T-Mobile bad reviews in the past, but T-Mobile had improved. Here’s a review:
Several years back, I gave T-Mobile a bad review. I must admit they have come a very long way since then. It was very frustrating back then, for my internet never worked when I needed it to most!!! While travelling or even travelling around Houston. One would have expected NOT to have that problem. So it is all fair I re-evaluate them. I am so proud of T-Mobile and stuck it out and glad I did!!! All consumers need to be careful with all phone companies…. I learned from trying to switch!!!! T mobile is the lesser evil by far!!!! Just make sure with phone and cable companies you DO NOT trust their employee’s words. Read All the print!!! It is your credit, they don’t mind screwing up if they (Verizon) lie, and you trust them…. And nobody holds them accountable for their lies.
And for the not so good reviews, there were complaints about being given false information by employees, not so good phone service and reception, complaints about customer care and false promotions. Here’s one:
T-Mobile are trained thugs. It’s unfortunate I was conned into their service through ** promotions that were changed once locked into service and then asked for proof after they had originally verified me during sign up. They also confirmed a iPhone I bought through IMEI number check and said they would be able to sign up service on my phone once I signed up the service. Once I signed up and called to set up my iPhone, they said Ohh no we can’t set this phone up, it has a bad barcode! Then they conned me into purchasing a new iPhone and said we will credit you $400 dollars once you receive your new phone. This was another T-Mobile lie, they again after receiving the phone said we cannot honour our word, there is no way for us to apply a $400 dollar credit. (source)
Last Words
Author:Dun
Dun enjoys reading and writing, and is always on her smartphone. She currently uses a Google Pixel 3.
